Terms and Conditions

Welcome to DigitalMall.ge. These Terms govern the use of our website, product purchases, and our relationship with customers. Please read them before placing an order.

These Terms do not restrict any statutory consumer rights under Georgian law. If a provision conflicts with a mandatory legal requirement, the applicable legal requirement prevails.

1. Company Information

• Company: Digital Mall LLC — შპს „დიჯითალ მოლი“
• Identification Code: 406514124
• Website: DigitalMall.ge
• Address: Georgia, Tbilisi City, Merab Aleksidze 1
• Phone: +995 32 2 08 08 08
• Email: [email protected]
• Customer service hours: Monday–Friday, 10:00–19:00, Tbilisi time.

2. Use of the Website

• When registering or placing an order, customers must provide accurate and up-to-date information necessary to fulfil the order and contact them.
• Customers should keep their account passwords confidential and notify us if they discover unauthorised access.
• Unlawful or fraudulent use of the website, interference with its operation, and unauthorised use of another person's data are prohibited.
• Transactions involving minors are subject to Georgian law and require the consent of a legal representative where applicable.

3. Products, Descriptions, and Prices

• The main product specifications, price, availability, and applicable warranty information are provided on the product page.
• The delivered product must match the ordered model, selected variant, and essential characteristics described. An illustrative image does not justify supplying a different product or configuration.
• Product prices are stated in Georgian Lari (GEL) and include VAT and other applicable taxes.
• Delivery charges, where applicable, are shown separately. Before submitting the order, customers can see the product price, delivery charge, and total amount payable.
• Additional paid services require the customer's express consent.
• Subsequent price changes do not alter the price agreed under an existing contract.
• If we identify an obvious technical error in a price or description, we will contact you promptly. We will not charge a higher amount or supply a substitute without your consent. The matter will be resolved by agreement and in accordance with applicable law. This provision does not give us an unrestricted right to change or cancel an existing contract.

4. Orders and Contract Formation

• Adding a product to the cart does not itself create a contract.
• Before submitting an order, customers can review the product, quantity, contact details, delivery address, payment method, and total price.
• After receiving an order, we check its details and our ability to fulfil it. An automated acknowledgment of receipt alone is not final acceptance unless the message expressly states otherwise.
• A contract is formed when we confirm our acceptance of the order. We provide confirmation of the contract and its applicable terms in a form the customer can retain, such as email.
• If we cannot fulfil an order, we will inform the customer promptly. Substitution requires the customer's consent. If an order is cancelled, any advance payment is refunded without undue delay and within the applicable statutory deadlines.

5. Payment

Payment methods available for a particular order are displayed during checkout. These may include Visa/Mastercard payments, installment plans, and split-payment services.

To purchase by bank transfer, request an invoice at [email protected] or call +995 32 2 08 08 08. Transfer funds only after receiving the invoice and confirmation of product availability.

Card transactions are processed through the relevant bank or payment provider. Approval of financing, interest rates, fees, and other financing conditions are determined by the relevant bank.

For details, see our Payment Terms.

6. Delivery

Available delivery methods, timeframes, and charges are set out in our Delivery Policy and disclosed before an order is placed.

• In Tbilisi, express and standard delivery are free for orders valued at 100 GEL or more.
• For orders under 100 GEL in Tbilisi, express delivery starts from 9 GEL and standard delivery costs 6 GEL.
• Regional delivery charges are calculated automatically during checkout and displayed before final confirmation. Regional delivery takes 2–5 business days after order confirmation.
• For delivery arranged by us, the company assists customers with order fulfilment issues. Involving a courier or another service provider does not restrict the customer's statutory rights.
• When we become aware of a delivery delay, we will inform you and explain the next steps. Customers retain their statutory remedies in the event of a delay.

7. Returns, Refunds, and Warranty

Subject to statutory exceptions, consumers have the right to withdraw from a distance contract within 14 calendar days. For goods, this period generally begins upon receipt.

Details of how to submit a request, return goods, cover return transport costs, and receive a refund, together with applicable exceptions, are provided in our Return and Refund Policy.

For defective goods or goods that do not conform to the contract, consumers may exercise their statutory remedies, including repair or replacement free of charge and, where the relevant legal conditions are met, a price reduction or termination of the contract.

A commercial warranty does not replace or restrict statutory rights. Product-specific warranty information and service procedures are provided in the product terms and our Warranty Policy.

8. Intellectual Property

Rights to the website's text, designs, logos, photographs, and software components belong to the company or the respective rights holders. Third-party trademarks belong to their respective owners.

Materials may be used with the rights holder's permission or as permitted by law. Displaying a brand or product on the website does not, by itself, mean that the company is an official representative or authorised partner.

9. Liability

We take reasonable measures to operate the website securely and reliably. If a technical interruption occurs, we work to resolve it and provide relevant information to customers whose existing orders are affected.

Our liability is determined by Georgian law. These Terms do not impose a general liability cap equal to the product price or exclude liability solely because a courier, payment provider, or another service provider was involved in performance.

The effect of circumstances beyond our control on our obligations and liability is assessed in light of the particular circumstances and applicable law.

10. Personal Data

Our collection and use of personal data are described in our Privacy Policy. Placing an order does not itself constitute consent to processing personal data for direct marketing.

11. Complaints, Governing Law, and Disputes

You may submit an order, delivery, return, or warranty request by email or telephone. Providing your order number and a description of the issue helps us investigate.

We will review your request within a reasonable period, observing applicable statutory deadlines, and explain our response and the next steps.

These Terms are governed by Georgian law. Customers may apply to a competent authority or court. Prior negotiation with the company is not a mandatory condition for exercising that right.

12. Changes to These Terms

Updated Terms are published on this page with their effective date and apply to contracts concluded after that date.

Existing contracts remain subject to the terms agreed when they were concluded. Changes require the parties' express agreement or a basis provided by law. Publishing an updated version on the website does not itself change an existing order's terms.

Contact

Digital Mall LLC — Identification Code: 406514124
Georgia, Tbilisi City, Merab Aleksidze 1
Phone: +995 32 2 08 08 08
Email: [email protected]
Working hours: Monday–Friday, 10:00–19:00, Tbilisi time.
Contact page