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(032) 2 08 08 08
Delivery Policy
This policy explains the delivery methods, timeframes, and charges for products purchased through DigitalMall.ge. Available delivery methods, estimated delivery timeframes, and final charges are shown at checkout after you select the delivery location and method, before you confirm your order.
1. Express Delivery in Tbilisi
- Orders placed before 13:00: delivered by 22:00 on the same business day.
- Orders placed at or after 13:00: delivered by 22:00 on the next business day.
- Orders under 100 GEL: the delivery charge is 9 GEL.
- Orders of 100 GEL or more: delivery is free.
2. Standard Delivery in Tbilisi
- Orders placed before 13:00: delivered by 22:00 on the next business day.
- Orders placed at or after 13:00: delivered by 22:00 on the second business day after the order date.
- Orders under 100 GEL: the delivery charge is 6 GEL.
- Orders of 100 GEL or more: delivery is free.
For example, if Tuesday, Wednesday, and Thursday are business days: an order placed before 13:00 on Tuesday is delivered on Tuesday by express delivery or on Wednesday by standard delivery. An order placed at or after 13:00 on Tuesday is delivered on Wednesday by express delivery or on Thursday by standard delivery.
3. Business Days and Order Cutoff Time
All times are in Tbilisi time (UTC+4). Business days are Monday through Friday, excluding official public holidays in Georgia. An order placed at exactly 13:00 follows the schedule for orders placed at or after 13:00.
Orders placed on Saturdays, Sundays, or official public holidays are processed on the next business day. Express delivery for these orders takes place on that next business day, while standard delivery takes place on the following business day, by 22:00.
The Tbilisi delivery schedule is determined by the time the order is successfully placed on the website. Adding a product to the cart does not constitute placing an order.
If fulfilment requires receipt of a bank transfer or approval of installment financing, the delivery timeframe is calculated from the later of the order placement time and confirmation of the relevant payment or financing. Any such condition affecting fulfilment is disclosed before you confirm the order.
4. Delivery to Regions of Georgia
Standard courier delivery is available to regions and districts throughout Georgia.
- Delivery timeframe: 2–5 business days after order confirmation.
- Delivery charge: starts from 10 GEL and is based on the total weight of the order.
- After you enter the region and delivery address, the delivery charge is calculated at checkout and shown with the full amount payable before you confirm the order.
- The free-delivery threshold of 100 GEL for Tbilisi does not apply to regional deliveries. Free regional delivery is available only where expressly stated in the relevant offer.
Regional delivery charges by total order weight:
| Weight | Delivery charge |
|---|---|
| 0–4 kg | 10 GEL |
| 4–11 kg | 13 GEL |
| 11–21 kg | 15 GEL |
| 21–31 kg | 17 GEL |
| 31–41 kg | 18 GEL |
| 41–51 kg | 20 GEL |
| 51–61 kg | 22 GEL |
| 61–76 kg | 24 GEL |
| 76–101 kg | 30 GEL |
| 101–151 kg | 35 GEL |
| 151–201 kg | 40 GEL |
| 201–251 kg | 45 GEL |
| 251–301 kg | 50 GEL |
| 301–501 kg | 55 GEL |
| 501 kg and above | 60 GEL |
The rate applicable at a weight-band boundary and the final charge are shown at checkout based on the selected region and the weight of the products in your order, before you confirm the order.
5. Delivery Charges and Order Total
The 100 GEL threshold for free delivery in Tbilisi is based on the final value of the products in the order after applicable discounts, excluding delivery charges. Orders with a product total of exactly 100 GEL qualify for both free express and free standard delivery in Tbilisi.
Before confirming an order, you can review the product total, delivery charge, and full amount payable. Additional paid services will not be added without your prior consent.
Collection from our premises is currently unavailable.
6. Delivery Address and Contact Details
Please provide an accurate delivery address and a working telephone number when placing your order. The courier may contact you to arrange delivery.
An incomplete or incorrect address, or an inability to contact you, may affect the delivery timeframe. If another delivery attempt is needed, any additional charge will be disclosed and agreed with you in advance.
7. Checking Your Order Status
Registered customers can check their order status in the orders section of their account. For information about an order placed without registration, please contact us by phone or email and provide your order number.
8. Receiving Your Order
On delivery, we recommend checking the packaging and visible condition of the product in the courier's presence. If you notice visible damage, please notify the courier and contact us.
Not inspecting the product at delivery, or signing a delivery receipt, does not remove your statutory rights concerning hidden defects or non-conformity with the contract.
9. Delayed or Undelivered Orders
If your order has not arrived within the agreed timeframe, please contact us with your order number. We will check the order and delivery status and provide information about the reason for the delay and the next steps.
Once we become aware of a delay, we will notify you and agree an updated delivery timeframe with you. A delivery delay does not restrict your statutory rights.
10. Product Unavailability
If, after receiving your order, we discover that a product is unavailable or that the order cannot be fulfilled, we will notify you promptly. Substitution with another product is possible only with your consent.
If the order is cancelled, any advance payment will be refunded in accordance with applicable law and our Return and Refund Policy.
11. Damaged or Defective Products
If you discover hidden damage, a manufacturing defect, or a product that does not match your order, please contact us and describe the issue. Where possible, provide photographs or video. The absence of such material does not, by itself, remove your rights.
Claims are handled in accordance with our Warranty Policy, Return and Refund Policy, and consumer rights under Georgian law.
12. Contact Us
- Company: Digital Mall LLC
- Identification Code: 406514124
- Address: Georgia, Tbilisi City, Merab Aleksidze 1
- Phone: +995 32 2 08 08 08
- Email: [email protected]
- Customer service hours: Monday–Friday, 10:00–19:00, Tbilisi time.
