Privacy Policy

Digital Mall LLC respects the privacy of its customers and is committed to protecting their personal data. This Privacy Policy explains what information we collect, why we process it, and how you can exercise your rights.

Collection of Personal Data

We may collect personal data when you:

• register or log in to your account;
• place an order;
• contact us by phone, email, online chat, or another channel;
• request information about products, delivery, warranty, or returns;
• use our website.

Types of Data We Process

Where necessary, we may process your name, telephone number, email address, delivery address, order details, payment-related information, and communication history.

Full bank card details are generally processed by the relevant bank or payment service provider and are not stored in our system, unless the technical terms of a particular service provide otherwise.

Purposes of Processing

• receiving, confirming, and fulfilling orders;
• arranging delivery and communicating with customers;
• managing payments, installments, and banking transactions;
• preparing invoices and legally required documents;
• responding to customer questions, complaints, and requests;
• maintaining and improving website security and functionality;
• preventing fraud, misuse, and unlawful activity;
• sending offers and marketing information where legally permitted and applicable.

Legal Basis for Processing

We process personal data when necessary to perform an order or service, comply with legal obligations, protect our legitimate interests or the interests of our customers, or where processing is based on the customer's consent.

Sharing Data with Third Parties

To fulfil an order, personal data may be shared only with relevant service providers, including courier companies, banks, installment providers, payment processors, technical service providers, and hosting providers.

Data may be disclosed to a government authority only where required by applicable law or based on a valid legal request.

Data Security

We use appropriate technical and organisational measures to reduce the risk of loss, unauthorised access, alteration, or disclosure of personal data. However, no method of transmitting data over the internet can be guaranteed to be completely secure.

Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, provide services, comply with legal obligations, and resolve potential disputes.

Where an account is closed or a customer requests deletion, the data will be deleted or restricted unless retention is required by law or necessary to protect legitimate interests.

Your Rights

Subject to applicable law, you may request information about the personal data we process about you, correction or updating of inaccurate data, deletion, restriction of processing, or withdrawal of consent where processing is based on consent.

To submit a request, contact us at [email protected]. We may reasonably verify your identity before processing the request.

Direct Marketing

Promotional or marketing communications will be sent only where there is an appropriate legal basis. You may opt out at any time by using the relevant unsubscribe option or by contacting us by email.

Cookies

Our website may use cookies for essential functionality, improving user experience, and statistical analysis. You can manage cookies through your browser settings.

Social Login

If social login is available on our website, relevant data may be processed in accordance with the rules and privacy policies of the applicable social network. Please log out after using a public or shared device.

Changes to This Policy

This Privacy Policy may be updated from time to time due to changes in legislation, technology, or our services. The updated version will be published on this page.

Contact Us

• Company: Digital Mall LLC
• Identification Code: 406514124
• Address: Georgia, Tbilisi City, Merab Aleksidze 1
• Phone: 032 2 08 08 08
• Email: [email protected]
• Website: digitalmall.ge
• Working hours: Monday–Friday, 10:00–19:00